Nahvane LLC (hereinafter referred to as “we,” “us,” or “the Company”) values ​​the personal privacy of our customers and is committed to protecting the information of those who visit our website, browse our products, or make purchases.

This Privacy Policy explains how we collect, use, store, process, and protect personal information. By visiting our website, placing an order, or using our services, you acknowledge that you have read and understood this Privacy Policy.

Company Information

Company: Nahvane LLC
Address: 1330 Lilac Way Apt 104, Jerseyville, IL 62052
Phone: 6186035568
Email:
beth@nahvane.com
support@nahvane.com

Nahvane LLC primarily sells casual women’s clothing and winter apparel, including down jackets, straight-leg jeans, sweaters, and other everyday wear.

Information We Collect

When you visit our website, submit an inquiry, or complete a purchase, we may collect the following information:

Personal Information: Name, email address, contact phone number, and billing information.

Shipping Information: Recipient’s name, delivery address, and related shipping details.

Order Information: Items purchased, order number, transaction amount, and order history.

Payment Information: Information required for payment transactions and payment status. Sensitive payment data, such as credit card information, is handled by third-party payment service providers in accordance with their respective security standards.

Technical Information: IP address, browser type, device information, access times, and website usage records.

Communication Information: Information you provide via email, contact forms, or other customer service channels.

How We Use Your Information

The personal information we collect may be used for the following purposes:

Processing, confirming, and managing your product orders.

Arranging product packaging, shipping, and providing order status notifications.

Handling refunds, returns, and customer service requests.

Responding to customer inquiries and providing after-sales support.

Improving website functionality, product information, and the overall shopping experience.

Identifying, preventing, and investigating fraud, unauthorized transactions, and other security risks. Comply with applicable laws, regulations, and regulatory requirements.

Send promotional information and product updates, provided that appropriate authorization has been obtained.

Payment Processing

We may use third-party payment service providers (including Stripe) to process customer payments.

Stripe acts as an independent third-party payment processor and is neither a co-branded partner nor an affiliate of Nahvane LLC. When a customer makes a payment, the relevant payment information is processed in accordance with Stripe’s security standards and privacy policy.

We do not store full bank card numbers or card security codes. Payment service providers may collect the necessary payment information to complete transactions, conduct risk assessments, and monitor for suspicious activity.

Customers may complete payments using supported payment methods without needing to register for or log into a Stripe account, depending on the options provided at checkout.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and the customer browsing experience.

Cookies may be used to:

Remember your shopping cart and website preferences.

Analyze website traffic and usage trends.

Enhance website performance and user experience.

Support essential security and transactional functions.

Provide personalized marketing, subject to obtaining appropriate consent.

Third-party service providers (including Stripe) may use cookies or similar technologies to process payment- and security-related information in accordance with their own service functions.

For non-essential cookies, we will obtain your prior consent where required by applicable law. You may manage your preferences through the website’s cookie settings or your browser settings.

Sharing of Information

We do not sell customers’ personal information.

We may share limited personal information with the following third parties, solely as necessary to provide our website and order-related services:

Payment Providers: Payment processors such as Stripe, used to facilitate payments and perform security checks on transactions.

Shipping Providers: Logistics and delivery service providers, used to fulfill and deliver orders.

Website Service Providers: Providers of website hosting, technical maintenance, and data analytics services.

Customer Support Providers: Service providers that assist with customer inquiries and after-sales support.

Legal Authorities: Relevant agencies or authorities, when disclosure is required by law, legal process, or is necessary to protect our legal rights and interests. Third parties process information only to the extent necessary to provide relevant services or fulfill legal obligations, and they are required to comply with applicable privacy and data protection requirements.

Data Security

Nahvane LLC implements reasonable technical and administrative measures to protect customers’ personal information from unauthorized access, disclosure, alteration, loss, or misuse.

We manage order data, customer information, and related business records through appropriate security measures. However, please note that data transmission over the internet and electronic storage cannot be guaranteed to be absolutely secure.

Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, process orders, resolve disputes, meet accounting and tax requirements, or comply with applicable laws.

When such information is no longer required for legal or business purposes, we will delete, anonymize, or securely dispose of it in accordance with applicable laws and reasonable data management procedures.

Your Privacy Rights

Depending on applicable U.S. federal and state privacy laws, you may have the following rights:

To request information about the personal information we collect and use.

To request access to or a copy of your personal information.

To request the correction of inaccurate personal information.

To request the deletion of personal information, where permitted by law.

To opt out of the sale, sharing, or processing of certain personal information for targeted advertising (where applicable).

To be free from unlawful discrimination for exercising your privacy rights under applicable law.

You may submit privacy-related requests using the contact information provided in this policy. We may need to verify your identity before processing your request, and we will respond within the timeframe required by applicable law.

Children’s Privacy

Our website and products are intended for adults; we do not knowingly collect personal information from children under the age of 13.

If we discover that we have collected personal information from a child without the consent of a parent or guardian, we will take reasonable steps to delete such information, as required by applicable law.

Third-Party Websites

Our website may contain links to third-party websites or services. These third-party websites have their own independent privacy policies and data processing practices.

Nahvane LLC does not control the data collection or processing activities of third-party websites. We recommend that you review their respective privacy policies before using their services.

Changes to This Privacy Policy

We may update this Privacy Policy in response to business developments, changes in website functionality, or adjustments to applicable laws and regulations.