Nahvane LLC is committed to providing reliable and convenient delivery services to our customers in the United States. We handle order processing, packaging, and shipment arrangements to ensure that your purchases—including down jackets, straight-leg jeans, sweaters, and other casual womenswear—reach you successfully.

1. Delivery Scope

Currently, we primarily provide delivery services within the United States. The specific areas we serve are determined by the addresses supported at the checkout page.

2. Order Processing Time

Once a payment is successfully completed, it typically takes 1–3 business days for us to review the order, inspect the items, pack them, and prepare the shipment.

Please note that processing times may be extended during holidays, promotional events, or periods of high order volume.

3. Shipping Carriers

We select appropriate U.S.-based logistics providers based on the delivery address, package dimensions, and available shipping services. These include:

USPS (United States Postal Service): For standard domestic parcel delivery.

UPS (United Parcel Service): For standard and expedited shipping services.

FedEx (Federal Express): For domestic parcel transport and delivery.

The specific carrier will be determined by us based on the requirements of each individual order.

4. Delivery Timeframe

For orders within the United States, the estimated timeline is as follows:

Order processing time: 1–3 business days.

Standard shipping time: 3–7 business days.

Total estimated time: 4–10 business days.

These are estimates; actual delivery dates may be affected by factors such as the destination address, weather conditions, holidays, and the operational schedules of the carriers.

5. Shipment Tracking

Once an order has been dispatched, we will send a shipping notification containing tracking information to the email address provided at the time of purchase.

Customers can use the tracking number to monitor the status of their shipment, including:

Order dispatched.

Package entered the logistics network.

Package out for local delivery.

Package delivered or signed for.

6. Handling Delivery Delays and Issues

Please contact us promptly if you encounter any issues, such as a lack of tracking updates, shipping delays, lost packages, or other delivery-related problems. We will contact the relevant logistics carrier to investigate the status of your package and, based on the findings and applicable policies, will arrange for a replacement or a refund.

7. Shipping Information

When placing an order, please ensure that the recipient’s name, street address, city, state, postal code, and contact phone number are accurate.

If you discover an error in your shipping information, please contact us as soon as possible. Once an order has entered the shipping process, it may be difficult or impossible to modify the address.

8. Contact Us

If you have any questions regarding delivery or logistics, please reach out to us via the following channels:

Phone: 6186035568
Email:
beth@nahvane.com
support@nahvane.com

We will respond to your inquiry within 24 hours of receiving your message.

Thank you for choosing Nahvane LLC!