Nahvane LLC values ​​the shopping experience of every customer. We want every piece of casual womenswear you purchase to meet your expectations. To this end, we have established the following return and refund policy, which applies to down jackets, straight-leg jeans, sweaters, and other apparel items purchased on this website.

1. Return Period

Customers may submit a return request to Nahvane LLC within 30 calendar days from the date the items are received.

Please contact us via email within this return period, providing your order number and the reason for the return.

Requests made after the return period will be reviewed on a case-by-case basis, in accordance with applicable laws. This policy does not limit any mandatory return rights granted to you under applicable law.

2. Can Items Be Returned After Being Opened?

Yes. You may still request a return even after an item has been opened.

Nahvane LLC allows returns for items that have had their outer packaging removed or opened, provided they meet the return criteria.

For apparel items:

Items with removed outer packaging are eligible for return.

Items that have been opened and inspected are eligible for return.

Items that have been tried on indoors—provided they remain in pristine, hygienic, and resalable condition—are eligible for return.

Please include the original product tags, accessories, and packaging, if still available.

Items must not show signs of intentional damage, stains, holes, unusual wear and tear, or any other condition that would prevent them from being resold.

In cases involving quality issues, discrepancies between the received items and the order, or other circumstances where a return is required by law, we will handle the request in accordance with applicable legal requirements; such cases are not subject to the standard return conditions applicable to general returns.

3. Return Conditions

To ensure your return request is processed smoothly, please endeavor to meet the following conditions:

The items must remain intact and free from intentional damage.

The items must be in a reasonably hygienic condition.

The items must include all accessories and related components originally provided.

Please provide a valid order number or proof of purchase.

The items being returned must match the items from the original order. We accept returns of items that have been opened or reasonably tried on; products are not required to remain in their original, unopened packaging.

4. Return Process (How to Return)

Please follow the steps below to initiate a return:

Step 1: Submit a Request

Contact us via our customer service email, providing your order number, the name of the item(s), and the reason for the return.

Step 2: Await Confirmation

Our customer service team will review your request and provide you with return instructions and further guidance.

Step 3: Ship the Item(s) Back

Send the item(s) to the designated return address, following the instructions provided by our customer service team.

Step 4: Item Inspection

Upon receiving the returned item(s), we will inspect their condition to determine eligibility for a refund or exchange.

Step 5: Refund Processing

Once your return request is approved, we will issue a refund to your original payment method.

5. Return Address

Please be sure to contact us via email before returning any items to obtain confirmation and the correct shipping information for your order.

Company Name: Nahvane LLC

Address: 1330 Lilac Way Apt 104, Jerseyville, IL 62052

Please do not send items back without first confirming the return details, as this may result in the package being unidentifiable or cause delays in processing.

6. Return Shipping Costs

If a return is requested for personal reasons—such as an incorrect size, a preference against the style, or a change of mind—the customer is generally responsible for return shipping costs, unless otherwise agreed upon by us or required by applicable law.

If the return is due to a quality issue, receipt of an incorrect item, damage during transit, or other circumstances for which we are responsible, we will cover reasonable return shipping costs, subject to the specific situation and applicable law.

7. Refund Processing Time

Once we have received and inspected the returned item(s), we typically process eligible refund requests within 5–7 business days.

Refunds will be issued to the original payment method used by the customer. The actual time it takes for funds to reach your account may vary depending on the processing speed of your payment service provider, issuing bank, or financial institution.

8. Exchange Policy

If you would like to exchange an item for a different size, color, or style, please contact our customer service team first.

Exchange requests are subject to product availability and the specifics of your original order.

If the requested item is unavailable, we can assist with a refund, in accordance with your preferences and our applicable policies.

9. Damaged or Defective Items

If you receive a down jacket, pair of straight-leg jeans, sweater, or any other item that is damaged, defective, incorrect, or harmed during transit, please contact us promptly.

We recommend providing the following information:

Order number.

Product name.

A detailed description of the issue.

Photographs showing the issue with the item.

We will verify the situation and, based on the specific circumstances and applicable laws, provide a solution such as a refund, an exchange, or a replacement.

10. Contact Us

If you have any questions regarding returns, refunds, exchanges, or product quality, please reach out to us via the following channels:

Company: Nahvane LLC
Address: 1330 Lilac Way Apt 104, Jerseyville, IL 62052
Phone: 6186035568
Email:
beth@nahvane.com
support@nahvane.com

You may submit return requests or post-purchase inquiries via email at any time; we will respond as soon as possible, within 24 hours of receiving your message.

Thank you for choosing Nahvane LLC!

We are committed to continuously improving our product quality and customer service to ensure you have a more comfortable and convenient shopping experience.